Privacy Policy

1. Introduction

Oro Decor Pvt. Ltd. ("we", "our", "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with us through our website, services, and communication channels, including WhatsApp.

2. Information We Collect

We may collect the following information:

• Name
• Phone number
• Email address
• Communication content (such as messages sent to us on WhatsApp)
• Transactional information related to bookings, quotations, payments, or service requests
• Technical information such as IP address, browser type, and device information (for security and analytics purposes)

3. How We Use Your Information

We use your information for the following purposes:

• To communicate with you via WhatsApp, email, or phone
• To send transactional messages such as booking confirmations, quotations, invoices, payment links, and service updates
• To respond to inquiries and provide customer support
• To improve our services and customer experience
• To comply with legal and regulatory requirements

We do not use your information for unsolicited marketing or spam.

4. WhatsApp Communication

By providing your phone number and interacting with us, you consent to receive messages from us via WhatsApp, including transactional and service-related messages.

We use WhatsApp Cloud API provided by Meta Platforms, Inc. Messages are sent in accordance with WhatsApp's Business Messaging Policies.

WhatsApp may process your data in accordance with its own Privacy Policy: https://www.whatsapp.com/legal/privacy-policy

5. Data Sharing

We do not sell, rent, or trade your personal information.

Your data may be shared only with:

• Service providers necessary to operate our business (e.g., WhatsApp/Meta, payment gateways)
• Legal or regulatory authorities if required by law

All third-party services are required to protect your information.

6. Data Security

We implement reasonable technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction.

Access to personal data is restricted to authorized personnel only.

7. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes described in this policy or as required by law.

8. Your Rights

You have the right to:

• Request access to your personal data
• Request correction or deletion of your data
• Withdraw consent for WhatsApp communication at any time by contacting us

To exercise your rights, please contact us using the details below.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

10. Contact Information

If you have any questions or concerns about this Privacy Policy or how we handle your data, you may contact us at:

Business Name: Oro Decor Private Limited
Email: it@orodecor.com
Phone: +91 91520 85870
Address: Unit No. 107, 1st Floor, Building A-4, Print World Industrial Complex, Bhiwandi, Thane - 421 302